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Type of Detergent Refill Machine
Type 1 : Type 2 :
Device & Equipment
Broadband Wifi :
Steps for Installation on Detergent machine
Wi-Fi Setup : A.Ensure Wi-Fi is ready with a strong signal to support the Alpha1 device. B. 2.4GHz is recommended. Device Placement : A. Place the Alpha1 device as shown in Picture 1. b. You may place it elsewhere, but ensure it is safe and secure...
Coin read not detect
When a customer makes a payment using token, coin, or Cloud Pay, the payment amount is expected to be displayed on the cloud node as a coin read. However, there are cases where the payment cannot be read or detected by the coin reader, resulting in the trans...
Short Running Cycle
When we check the data in the transaction record, we found a Short Running Circle as shown [in the image]. Threshold After configure, observe the threshold menu for each device at the configuration page. The default “Threshold” value is set to ...
The current value is not increasing
Issue Description:When the washer or dryer starts its cycle, the current value does not increase as expected. Consequently, the app display does not change from blue to green. Possible Cause: There may be an issue with the current sensor, communication...
Offline Device
In a normal situation, the device status LED displays blue and green lights. [as shown in the picture] Blue : Device / Machine idle & Ready to use...
Specific Case
1. Alpha-1 - Blue LED turns off and nothing happens for a long time. WiFi password was most likely keyed in wrongly. Wait for 10-15 mins until the blue LED starts blinking again. Reset the device with the power switch and check if the blue and green LED b...
E-Payment Success But Machine Not Start / Display Not Deduct
If this situation occurs, what needs to be done is: Obtain the payment details, such as the receipt, for the E-Payment transaction. Log in to the operator dashboard, then go to the e-payment report & Fill in TransactionI'd 3. Fill in Tra...
How to get Kiosk URL
Login into Laundro Portal & put-in Username / Password : https://v2.thelaundro.com/operator_login 2. Click the Profile icon at the top-right corner of the screen. Select My Outlets from the dropdown menu. The system will open the My Ou...
Activation Outlet
How To Activate Outlet : Click the Profile icon at the top-right corner of the screen. Select My Outlets from the dropdown menu. The system will open the My Outlets page where you can view your outlets. Outlet Activated Outlet Ina...
How To Check SMS Credit
1. Go to the Operator Login, then enter the username and password and log in. 2. click into Loyalty Admin. Leave this page for now and go to Freedcam. Click on Report. 8. Click on SMS Report. 9. Remaining SMS Credit Balance.
How to Cancel Voucher / Remove Credit or Stamp
A) How To Chancel Voucher 1) Log in to your Laundro Operator account. 2) On the page, click on "Loyalty Admin" in the left-hand column. 3) On the Loyalty Admin page, click on "User Details". 4) Under "User Details", you can search for a user using ...
How to top-up SMS Credit
Click on Laundro Loyalty. 2. Click Discussions.Click Loyalty Developer Portal Login. 3. Click on Laundro link. 4. Click Update Operator.Select the operator.Check the email address.Check the username.Enter the SMS credit amount.Click Submit. ...
How to get QR Code
Login into Laundro Portal & put-in Username / Password : https://v2.thelaundro.com/operator_login 2. Click the Profile icon at the top-right corner of the screen.Select My Outlets from the dropdown menu.The system will open the My Outlets page where you ...
Top-up but not get token
Login into Laundro Portal & put-in Username / Password : https://v2.thelaundro.com/operator_login 2. Click Loyalty Admin. 3. Click User Performance to find Member ID. 4. You can get the member ID through the phone number by entering the memb...