Troubleshooting
General Troubleshooting Techniques
- Identify the problem, validate the problem, and collect evidence.
- Do not jump to conclusions and consider all possible scenarios.
- Have a well thought out troubleshooting plan.
- Keep good notes for easy analysis and follow up.
- Isolate or narrow down the issues before starting disassembly.
- Create a report.
- Communicate the issue to Antlysis team.
Scan Token
1.Select the outlet in Node Cloud, then tap on the machine number you want to scan the token for....
Coin read not detect
When a customer makes a payment using token, coin, or Cloud Pay, the payment amount is expected...
Short Running Cycle
When we check the data in the transaction record, we found a Short Running Circle as shown [in th...
The current value is not increasing
Issue Description:When the washer or dryer starts its cycle, the current value does not increas...
Offline Device
In a normal situation, the device status LED displays blue and green lights. [as shown in the pic...
Specific Case
1. Alpha-1 - Blue LED turns off and nothing happens for a long time. WiFi password was most l...
E-Payment Success But Machine Not Start / Display Not Deduct
If this situation occurs, what needs to be done is: Obtain the payment details, such as th...