# Troubleshooting

**General Troubleshooting Techniques**

1. Identify the problem, validate the problem, and collect evidence.
2. Do not jump to conclusions and consider all possible scenarios.
3. Have a well thought out troubleshooting plan.
4. Keep good notes for easy analysis and follow up.
5. Isolate or narrow down the issues before starting disassembly.
6. Create a report.
7. Communicate the issue to Antlysis team.

# Scan Token

1.Select the outlet in Node Cloud, then tap on the machine number you want to scan the token for.

2.After selecting the machine number, you need to set it to 'Under Maintenance' on the top right will appear the spanner logo.

Example Below:

Circle in RED is machine number

Circle in YELLOW is Under Maintenance

Circle in GREEN is spanner logo

[![image2.png](https://docs.antlysis.com/uploads/images/gallery/2025-08/scaled-1680-/oqgOSsHuCOgzog7w-image2.png)](https://docs.antlysis.com/uploads/images/gallery/2025-08/oqgOSsHuCOgzog7w-image2.png)

3.Next, tap 'Scan Token'—but before that, make sure you're standing near the machine with the token ready to drop into the coin slot.

4.Once you are ready, tap 'Scan Token'. When 'Please insert one token' appears, immediately insert the token into the coin acceptor.

[![image4.png](https://docs.antlysis.com/uploads/images/gallery/2025-08/scaled-1680-/Lcboxkjx2wCSVpWs-image4.png)](https://docs.antlysis.com/uploads/images/gallery/2025-08/Lcboxkjx2wCSVpWs-image4.png)

5.After successfully scanning the token, the system will display a number on the model. You can then adjust the 'Pulse Width' and 'Pulse Interval' based on the displayed value.

[![image3.png](https://docs.antlysis.com/uploads/images/gallery/2025-08/scaled-1680-/9YOYnI4DXQBualu0-image3.png)](https://docs.antlysis.com/uploads/images/gallery/2025-08/9YOYnI4DXQBualu0-image3.png)

6.After updating the Pulse Width, tap 'Set'.The system will then be fully updated,

7.You can run a test, and you'll see that the coin will be detected during the test on ‘coin read’ .

8\. If the test result displays 'No Pulse Detected', you will need to repeat the process.

[![image1.png](https://docs.antlysis.com/uploads/images/gallery/2025-08/scaled-1680-/7ebMKYGHq0K8uHaO-image1.png)](https://docs.antlysis.com/uploads/images/gallery/2025-08/7ebMKYGHq0K8uHaO-image1.png)

9.If the same message still appears, check your device’s input and output connections, along with the harness cables, to make sure everything is connected properly. Also, when inserting the token, ensure it’s accepted and deducted. If the coin acceptor rejects the token, it won’t be detected.

# Coin read not detect

1. <span style="white-space: pre-wrap;">When a customer makes a payment using </span>**token**<span style="white-space: pre-wrap;">, </span>**coin**<span style="white-space: pre-wrap;">, or </span>**Cloud Pay**<span style="white-space: pre-wrap;">, the payment amount is expected to be displayed on the </span>**cloud node**<span style="white-space: pre-wrap;"> as a </span>**coin read**<span style="white-space: pre-wrap;">. However, there are cases where the payment </span>**cannot be read or detected by the coin reader**, resulting in the transaction not being properly recorded on the **device / transaction record.**

**Root Cause Identified:**  
<span style="white-space: pre-wrap;">The issue was caused by a </span>**loose connection between the cable harness and the coin reader**, which disrupted communication between the device and the cloud node.  
**Corrective Actions:**

1. Checked and reconnected the cable harness properly.
2. Ensured all connectors are securely fastened to prevent loose connection recurrence.
3. Conducted a transaction test to confirm proper payment detection.

<span style="white-space: pre-wrap;">Turn on node cloud &amp; do testing is started by pressing the </span>**Scan Token \[ can see step in SCAN TOKEN \]**<span style="white-space: pre-wrap;"> button first.</span>

<span style="white-space: pre-wrap;">Please ensure that the number of </span>**tokens/coins**<span style="white-space: pre-wrap;"> displayed on the coin reader matches the amount inserted into the </span>**coin acceptor**.

<div drawio-diagram="470"><img src="https://docs.antlysis.com/uploads/images/drawio/2025-11/xA48jiSrK6bEcrIG-drawing-11-1762386592.png" alt=""/></div>

<div drawio-diagram="469"><img src="https://docs.antlysis.com/uploads/images/drawio/2025-11/NFWPP1l9DV2pa9Zb-drawing-11-1762386332.png" alt=""/></div>

# Short Running Cycle

When we check the data in the transaction record, we found a Short Running Circle as shown \[in the image\].

<div drawio-diagram="471"><img src="https://docs.antlysis.com/uploads/images/drawio/2025-11/2FebPrh8iNagvocv-drawing-11-1762386895.png" alt=""/></div>

<div drawio-diagram="473"><img src="https://docs.antlysis.com/uploads/images/drawio/2025-11/ofZ7EaHYRJGrzITu-drawing-11-1762386995.png" alt=""/></div>

### **Threshold**

1. **After configure, observe the threshold menu for each device at the configuration page.**
2. **The default “Threshold” value is set to 0.8. However you should increase or decrease the value based on its idle value.**

<div drawio-diagram="456"><img src="https://docs.antlysis.com/uploads/images/drawio/2025-11/5Z4xxKza0NQ2d3Gv-drawing-11-1762318516.png" alt=""/></div>

### **Wire Harness**

1.**Make sure the connection is tight by checking the wire harness and screw terminal.**

<div drawio-diagram="457"><img src="https://docs.antlysis.com/uploads/images/drawio/2025-11/f55IX7xmubID2dGw-drawing-11-1762319514.png" alt=""/></div>

# The current value is not increasing

1. <span style="text-decoration: underline;"><span style="color: rgb(0, 0, 0); text-decoration: underline;">**Issue Description:**</span></span>  
    When the washer or dryer starts its cycle, the current value does not increase as expected. Consequently, the app display does not change from blue to green.

<div drawio-diagram="511"><img src="https://docs.antlysis.com/uploads/images/drawio/2025-11/Mgcvjw50cqo764zX-drawing-11-1762918041.png" alt=""/></div>

**<span style="text-decoration: underline;"><span style="color: rgb(0, 0, 0); text-decoration: underline;">Possible Cause</span></span>:**

**There may be an issue with the current sensor, communication between the device and the app, or a delay in data update during the start of the cycle.**

<span style="text-decoration: underline;"><span style="color: rgb(0, 0, 0); text-decoration: underline;">**Recommendation:**</span></span>

**Check the wiring connection between the current sensor and the Alpha-1 device, ensure sensor clip tighten to device properly, and verify that the threshold at node cloud increasing during the machine running.**

**Clip the given split-core current transformer at the Live wire.**

<div drawio-diagram="512"><img src="https://docs.antlysis.com/uploads/images/drawio/2025-11/RJbAvViCMrc0VTKt-drawing-11-1762918641.png" alt=""/></div>

# Offline Device

**In a normal situation, the device status LED displays blue and green lights. \[as shown in the picture\]**

<div drawio-diagram="462"><img src="https://docs.antlysis.com/uploads/images/drawio/2025-11/5M9OzSlkHHnsPW0Z-drawing-11-1762328610.png" alt=""/></div>

 **Blue : Device / Machine idle &amp; Ready to use Green : Device / Machine in use \[ Running \] Red : Device offline**

**However, there are situations where the device will go offline.**

<div drawio-diagram="463"><img src="https://docs.antlysis.com/uploads/images/drawio/2025-11/7WaWi3b64YATDp24-drawing-11-1762329079.png" alt=""/></div>

<span style="color: rgb(0, 0, 0);">**Possible Cause:**</span>

<span style="color: rgb(0, 0, 0);">**1. Internet connection error / WiFi signal lost.**</span>

**If this situation occurs, what needs to be done is as follows.**

<span style="color: rgb(0, 0, 0);">**Recommendation:**</span>

1. **Check WiFi connectivity**
2. **You can check through CCTV if there’s one.**
3. **Restart modem/router. If connection okay**
4. **Restart device**

# Specific Case

**1<span style="color: rgb(0, 0, 0);">. Alpha-1 - Blue LED turns off and nothing happens for a long time.</span>**

- **WiFi password was most likely keyed in wrongly. Wait for 10-15 mins until the blue LED starts blinking again.**
- **Reset the device with the power switch and check if the blue and green LED blinks twice. If not, the device has a firmware issue and needs to be replaced.**

******2. <span style="color: rgb(0, 0, 0);">**Alpha-1 - Yellow LED blinks once then blue LED starts blinking again.**</span>******

<div drawio-diagram="529"><img src="https://docs.antlysis.com/uploads/images/drawio/2025-11/0TPP19eeqiFadnAe-drawing-11-1763509485.png" alt=""/></div>

- **“Outlet ID” keyed in was wrong. Check if outlet ID was keyed in correctly. (Case sensitive)**
- **Check if the config mode is enabled in the config page.**

**3. Alpha-1 - Red Light only turn on**

<div drawio-diagram="520"><img src="https://docs.antlysis.com/uploads/images/drawio/2025-11/fEqGs3346G4286jB-drawing-11-1763015772.png" alt=""/></div>

- Chip damage on the Alpha-1 board

**Recommendation:**

- **(It is recommended to replace the damaged Alpha-1 board if repair is not feasible.)**

<div drawio-diagram="520"></div>

**4.** <span style="color: rgb(0, 0, 0);">Fail to enter Web interface - WiFi service failure</span>

- **<span style="color: rgb(0, 0, 0);">Check WiFi connectivity</span>**
- **<span style="color: rgb(0, 0, 0);">Reset WiFi through the following steps:</span>**
- **<span style="color: rgb(0, 0, 0);">Turn off router</span>**
- **<span style="color: rgb(0, 0, 0);">Wait for 1 minute</span>**
- **<span style="color: rgb(0, 0, 0);">Turn on router</span>**

# E-Payment Success But Machine Not Start / Display Not Deduct

**If this situation occurs, what needs to be done is:**

1. <article class="text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&:has([data-writing-block])>*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-scroll-anchor="true" data-testid="conversation-turn-12" data-turn="assistant" data-turn-id="request-WEB:7a7362b6-61ad-4a0e-b6ef-0c7b41406e9c-5" dir="auto" tabindex="-1">Obtain the **payment details**, such as the **receipt**, for the **E-Payment transaction.**
    
    <div drawio-diagram="484"><img src="https://docs.antlysis.com/uploads/images/drawio/2025-11/weZaEHm1keDQIL8t-drawing-11-1762413527.png" alt=""/></div>
    
    </article>
2. **Log in to the **operator dashboard**, then go to the **e-payment report &amp; Fill in TransactionI'd****

<div drawio-diagram="489"><img src="https://docs.antlysis.com/uploads/images/drawio/2025-11/VhEtdFrVILZtZ9Cp-drawing-11-1762415767.png" alt=""/></div>

 3. **Fill in Transaction I'd**

<div drawio-diagram="490"><img src="https://docs.antlysis.com/uploads/images/drawio/2025-11/lZBe3uyLAGWpBOfJ-drawing-11-1762415818.png" alt=""/></div>

Next, it will display the transaction status as either **“Successful”** or **“Failed.**

<article class="text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&:has([data-writing-block])>*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-scroll-anchor="true" data-testid="conversation-turn-16" data-turn="assistant" data-turn-id="request-WEB:7a7362b6-61ad-4a0e-b6ef-0c7b41406e9c-7" dir="auto" id="bkmrk-if-the-transaction-s" tabindex="-1">If the transaction shows **“Success,”** what needs to be done is:

- **Check the cable connection between coin acceptor to device.**
- **Ensure the device is in **online mode**.**

</article>