Offline Device

In a normal situation, the device status LED displays blue and green lights. [as shown in the picture]

 

1.                                                                                                           Blue    : Device / Machine idle & Ready to use
 
2.                                                                                                                                           Green : Device / Machine in use [ Running ]
 
3.                                                                                                                                               Red     : Device offline 

However, there are situations where the device will go offline.

Possible Cause:

1. Internet connection error / WiFi signal lost.

If this situation occurs, what needs to be done is as follows.

Recommendation:

1. Check WiFi connectivity
2. You can check through CCTV if there’s one.
3. Restart modem/router. If connection okay
4. Restart device