Offline Device

In a normal situation, the device status LED displays blue and green lights. [as shown in the picture]

                                                                                                            Blue    : Device / Machine idle & Ready to use                                                                                                                                            Green : Device / Machine in use [ Running ]                                                                                                                                                Red     : Device offline 

However, there are situations where the device will go offline.

Possible Cause:

1. Internet connection error / WiFi signal lost.

If this situation occurs, what needs to be done is as follows.

Recommendation:

1. Check WiFi connectivity
2. You can check through CCTV if there’s one.
3. Restart modem/router. If connection okay
4. Restart device