Coin read not detect

1. When a customer makes a payment using token, coin, or Cloud Pay, the payment amount is expected to be displayed on the cloud node as a transactioncoin record.read. However, there are cases where the payment cannot be read or detected by the coin reader, resulting in the transaction not being properly recorded on the device / transaction record.

• Root Cause Identified:
  The issue was caused by a loose connection between the cable harness and the coin reader, which disrupted communication between the device and the cloud node.

  
  Corrective Actions:

  1. Checked and reconnected the cable harness properly.

  2. Ensured all connectors are securely fastened to prevent loose connection recurrence.

  3. Conducted a transaction test to confirm proper payment detection.

  Turn on node cloud & do testing is started by pressing the Scan Token [ can see step in SCAN TOKEN ] button first.

  Please ensure that the number of tokens/coins displayed on the coin reader matches the amount inserted into the coin acceptor.