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Router Guidelines

Our Alpha series devices are low bandwidth devices operating at 2.4GHz. The device can only operate using an IPv4 address.

When setting up the WiFi access point, it is recommended to set a secure and complex password to avoid unwanted guests from accessing the network. It is also advised to not share the same WiFi credentials with the public. If needed a separate isolated guest WiFi should be set up to ensure unwanted guests are not able to access our installed devices and attempt any attack.

Router/AP Recommendations  

When selecting a router ensure that the router has the appropriate range and supports the number of devices of the specific outlet. It is always advised to select a router that can handle a higher number of devices to ensure proper stability.

Here are a few list of recommended Router/AP: 

  • Fiber Optic

    • TP-Link Archer C24

    • TP-Link Archer C80

    • TP-Link Archer AX12

    • TP-Link Archer AX73

  • 4G

    • TP-Link MR6400

    • TP-Link MR200

Access Point Recommendations

For large outlets with a high number of devices (>25) and a large coverage area, a separate access point should be added to the router to improve WiFi coverage and number of supported devices.

Here are a few list of recommended Access Point: 

Troubleshooting Routers

  1. If using 4G Modem, ensure device is located in an area with a good signal. (Mostly in an open space or the front of the outlet)
  2. Ensure access points are installed roughly in the center of all the devices with minimal blockage between the device and access point. 
  3. Ensure router is up to date with the latest firmware from the manufacturer.
  4. Occasionally factory resetting the router helps to stabilize the router and delete any unwanted settings previously set.
  5. If the router supports, set an auto reboot function for the router to reboot at low peak usage times.
  6. If router is old and outdated, please consider replacing with a new router.
  7. Ensure selected network provider has good stable network at location. (Try different providers if using 4G Modem

Use the network testing page, to act as a benchmark to verify the network stability. If network connectivity issues persist, use a network logging device to monitor the network stability of the network provider. 

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