Specific Case

1. Alpha-1 - Blue LED turns off and nothing happens for a long time. 

• WiFi password was most likely keyed in wrongly. Wait for 10-15 mins until the blue LED starts blinking again.
• Reset the device with the power switch and check if the blue and green LED blinks twice. If not, the device has a firmware issue and needs to be replaced.

2. Alpha-1 - Yellow LED blinks once then blue LED starts blinking again.

• “Outlet ID” keyed in was wrong. Check if outlet ID was keyed in correctly. (Case sensitive)

• Check if the config mode is enabled in the config page.

3. Alpha-1 - Red Light only turn on

• Chip damage on the Alpha-1 board

Recommendation:

• (It is recommended to replace the damaged Alpha-1 board if repair is not feasible.)

4. Fail to enter Web interface - WiFi service failure

• Check WiFi connectivity
• Reset WiFi through the following steps:
• Turn off router
• Wait for 1 minute
• Turn on router