Coin read not detect

When a customer makes a payment using token , coin , or Cloud Pay , the payment amount is expected to be displayed on the cloud node as a coin read . However, there are cases where the payment cannot be read or detected by the coin reader , resulting in the transaction not being properly recorded on the device / transaction record. 

 

 Root Cause Identified: The issue was caused by a loose connection between the cable harness and the coin reader , which disrupted communication between the device and the cloud node. Corrective Actions: 

 

 Checked and reconnected the cable harness properly. 

 Ensured all connectors are securely fastened to prevent loose connection recurrence. 

 Conducted a transaction test to confirm proper payment detection. 

 

 Turn on node cloud & do testing is started by pressing the Scan Token [ can see step in SCAN TOKEN ] button first. 

 Please ensure that the number of tokens/coins displayed on the coin reader matches the amount inserted into the coin acceptor .