# Coin read not detect

1. <span style="white-space: pre-wrap;">When a customer makes a payment using </span>**token**<span style="white-space: pre-wrap;">, </span>**coin**<span style="white-space: pre-wrap;">, or </span>**Cloud Pay**<span style="white-space: pre-wrap;">, the payment amount is expected to be displayed on the </span>**cloud node**<span style="white-space: pre-wrap;"> as a </span>**coin read**<span style="white-space: pre-wrap;">. However, there are cases where the payment </span>**cannot be read or detected by the coin reader**, resulting in the transaction not being properly recorded on the **device / transaction record.**

**Root Cause Identified:**  
<span style="white-space: pre-wrap;">The issue was caused by a </span>**loose connection between the cable harness and the coin reader**, which disrupted communication between the device and the cloud node.  
**Corrective Actions:**

1. Checked and reconnected the cable harness properly.
2. Ensured all connectors are securely fastened to prevent loose connection recurrence.
3. Conducted a transaction test to confirm proper payment detection.

<span style="white-space: pre-wrap;">Turn on node cloud &amp; do testing is started by pressing the </span>**Scan Token \[ can see step in SCAN TOKEN \]**<span style="white-space: pre-wrap;"> button first.</span>

<span style="white-space: pre-wrap;">Please ensure that the number of </span>**tokens/coins**<span style="white-space: pre-wrap;"> displayed on the coin reader matches the amount inserted into the </span>**coin acceptor**.

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