# Top-up but not get token

1. <span style="white-space: pre-wrap;">Login into Laundro Portal &amp; put-in Username / Password : </span>[https://v2.thelaundro.com/operator\_login](https://v2.thelaundro.com/operator_login)

![WhatsApp Image 2026-05-26 at 11.30.20 AM.jpeg](https://docs.antlysis.com/uploads/images/gallery/2026-05/scaled-1680-/9zPBOmcccSQaMI94-whatsapp-image-2026-05-26-at-11-30-20-am.jpeg)---

<span style="white-space: pre-wrap;">2. Click </span>**Loyalty Admin.**

[![WhatsApp Image 2026-05-29 at 12.16.32 PM.jpeg](https://docs.antlysis.com/uploads/images/gallery/2026-05/scaled-1680-/KSGplzHLPGskryxM-whatsapp-image-2026-05-29-at-12-16-32-pm.jpeg)](https://docs.antlysis.com/uploads/images/gallery/2026-05/scaled-1680-/KSGplzHLPGskryxM-whatsapp-image-2026-05-29-at-12-16-32-pm.jpeg)

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<span style="white-space: pre-wrap;">3. Click </span>**User Performance**<span style="white-space: pre-wrap;"> to find </span>**Member ID.**

[![WhatsApp Image 2026-06-03 at 9.57.22 AM.jpeg](https://docs.antlysis.com/uploads/images/gallery/2026-06/scaled-1680-/LjlPpl7HTskkwjKZ-whatsapp-image-2026-06-03-at-9-57-22-am.jpeg)](https://docs.antlysis.com/uploads/images/gallery/2026-06/scaled-1680-/LjlPpl7HTskkwjKZ-whatsapp-image-2026-06-03-at-9-57-22-am.jpeg)

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<span style="white-space: pre-wrap;">4. </span>

1. You can get the member ID through the **phone number**<span style="white-space: pre-wrap;"> by entering the member’s phone number.</span>
2. <span style="white-space: pre-wrap;">Click </span>**User Details.**

[![WhatsApp Image 2026-06-03 at 10.02.09 AM.jpeg](https://docs.antlysis.com/uploads/images/gallery/2026-06/scaled-1680-/7swTbbKff4g94YVJ-whatsapp-image-2026-06-03-at-10-02-09-am.jpeg)](https://docs.antlysis.com/uploads/images/gallery/2026-06/scaled-1680-/7swTbbKff4g94YVJ-whatsapp-image-2026-06-03-at-10-02-09-am.jpeg)

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5\.

1. <span style="white-space: pre-wrap;">Fill in </span>**User Phone Number.**
2. Click **Search.**

[![WhatsApp Image 2026-06-03 at 10.04.08 AM.jpeg](https://docs.antlysis.com/uploads/images/gallery/2026-06/scaled-1680-/5VPwFqzFYVApBxEP-whatsapp-image-2026-06-03-at-10-04-08-am.jpeg)](https://docs.antlysis.com/uploads/images/gallery/2026-06/scaled-1680-/5VPwFqzFYVApBxEP-whatsapp-image-2026-06-03-at-10-04-08-am.jpeg)

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<span style="white-space: pre-wrap;">6. Click </span>**Report.**

[![WhatsApp Image 2026-06-04 at 10.51.23 AM.jpeg](https://docs.antlysis.com/uploads/images/gallery/2026-06/scaled-1680-/xVDYCwzk135RQSrf-whatsapp-image-2026-06-04-at-10-51-23-am.jpeg)](https://docs.antlysis.com/uploads/images/gallery/2026-06/scaled-1680-/xVDYCwzk135RQSrf-whatsapp-image-2026-06-04-at-10-51-23-am.jpeg)

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7\.

1. <span style="white-space: pre-wrap;">Click the </span>**Token Reload**<span style="white-space: pre-wrap;"> tab.</span>
2. <span style="white-space: pre-wrap;">Check the transaction </span>**Status**.
3. <span style="white-space: pre-wrap;">If the status shows </span>**Success**, the reload is successful.
4. <span style="white-space: pre-wrap;">If the status shows </span>**Failed**, the reload was not successful.
5. <span style="white-space: pre-wrap;">Click </span>**REQUERY**<span style="white-space: pre-wrap;"> to check the transaction again.</span>

[![WhatsApp Image 2026-06-04 at 10.23.49 AM.jpeg](https://docs.antlysis.com/uploads/images/gallery/2026-06/scaled-1680-/BILeDOvcWjY7a8BQ-whatsapp-image-2026-06-04-at-10-23-49-am.jpeg)](https://docs.antlysis.com/uploads/images/gallery/2026-06/scaled-1680-/BILeDOvcWjY7a8BQ-whatsapp-image-2026-06-04-at-10-23-49-am.jpeg)

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