Laundro FAQ All frequently asked questions How To Check SMS Credit 1. Go to the Operator Login , then enter the username and password and log in. 2. click into Loyalty Admin. Leave this page for now and go to Freedcam. Click on Report. 8. Click on SMS Report. 9. Remaining SMS Credit Balance. How to top-up SMS Credit Click on Laundro Loyalty . 2. Click Discussions . Click Loyalty Developer Portal Login . 3. Click on Laundro link. 4. Click Update Operator . Select the operator. Check the email address. Check the username. Enter the SMS credit amount. Click Submit . Check Fiuu Payment Records (ENG) 👉 Step 1: Log in to the FIUU portal using your existing ID and password. 👉 Step 2: Click on "Transactions" . 👉 Step 3: Click on "Main Accounts" . 👉Step 4: Now you can view the transaction date and time. 👉Step 5: Scroll to the right to view the machine details and the transaction amount. 👉 Step 6: Click on the "Transaction ID" to view the transaction details. 👉 Step 7: Click on "Integration End Points". Step 8: You will see the transaction details. From there, look for the green icon with https://v2loyalty.thelaundro.com — this indicates that LAUNDRO has received the transaction. (BM) 👉 Langkah 1: Log masuk ke portal FIUU menggunakan ID dan kata laluan sedia ada anda. 👉 Langkah 2: Klik pada "Transactions" . 👉 Langkah 3: Klik pada "Main Accounts" . 👉 Sekarang anda boleh melihat tarikh dan masa transaksi. 👉 Tatal ke kanan untuk melihat butiran mesin dan jumlah transaksi. 👉 Langkah 6: Klik pada "Transaction ID" . 👉 Langkah 7: Klik pada "Integration End Points" . Langkah 8: Anda akan melihat butiran transaksi . Dari situ, cari ikon berwarna hijau dengan pautan https://v2loyalty.thelaundro.com — ini menunjukkan bahawa Laundro telah menerima transaksi . Activation Outlet How To Activate Outlet : Click the Profile icon at the top-right corner of the screen. Select My Outlets from the dropdown menu. The system will open the My Outlets page where you can view your outlets.  Outlet Activated Outlet Inactive . Click into Inactive Outlet. Click the Billing tab. Click the + Add Bill Group button. Click on Select All Click Submit Click into Activate.   Quality Note: Please make sure you have configured all devices for the washers and dryers before activating the outlet. Change connected WiFi 1) Follow the steps below to connect the device to a Wi-Fi network. Ensure that the Wi-Fi network is available and that you have the correct Wi-Fi ID/Name and password before proceeding. Device support only 2.4gh. Step 1- To connect the device to a new Wi-Fi network, first ensure the device is in Configuration Mode . The blue LED indicator should be blinking. Step 2- Open the Wi-Fi Settings page on your mobile phone and search for available Wi-Fi name Example: '' Laundro_##:##:## ''. Step 3: Select the Laundro Wi-Fi network from the list of available networks. When prompted, enter the password: Step4 - Once the correct password has been entered, tap Connect to proceed. Password: 123456789 Step 5: After connecting to the Wi-Fi network, you will be redirected to the Configuration Page . Step 6: Click Configure Wi-Fi to open the Wi-Fi Configuration page. Step 7: From the list of available networks, choose the Wi-Fi network you want to connect to, then scroll down the page. Step 8: Under Wi-Fi Configuration , confirm the selected SSID (Wi-Fi Name) , enter the Wi-Fi password, and then enter the provided Outlet ID . Ensure all information is correct click on Save Configuration . Before selecting Save Configuration , double-check the Wi-Fi password and Outlet ID . Ensure all information is correct and that no hidden spaces have been entered. Step 9: The Wi-Fi Status page will be displayed, and the device will start configuring automatically. Please wait until the status message reads "Device Ready for Configuration" . Step10: Once the configuration process has been completed successfully, the Wi-Fi (Blue) and Internet (Green) indicator lights on the device will turn on. 2) It is all done now. You can check the dashboard page to ensure the machine shows as Online . For confirmation, you can also try testing a remote activation on the machine. Reset Alpha device for New Outlet Step how to reset device Open the casing for Alpha-1 by unscrew the four point using philips head (PH1) 2. Turn on the power supply to Alpha-1 3. Short the 2 points (Factory Reset) / Long Press Factory Reset. 4. All LED will blink once indicate machine is reset 5. Alpha-1 will go into AP mode after factory reset How to get Kiosk URL Login into Laundro Portal & put-in Username / Password : https://v2.thelaundro.com/operator_login 2.  Click the  Profile  icon at the top-right corner of the screen. Select  My Outlets  from the dropdown menu. The system will open the  My Outlets  page where you can view your outlets. 3. Click  Outlet. 4. Click Machines 5. Click  +Edit Machine. 6.  Click "Select machine type to add." Click Kiosk. 7. Kiosk will appear on that column. Click + Add Category. 8. Kiosk Added. Click QR Code. 9. Click Kiosk QR Code. Kiosk QR Code will appear. Scan QR Code & Kiosk Link appear. Click URL Link. 10.  Fill-in Username Password Click Login. 11. Ready to use. How to Cancel Voucher / Remove Credit or Stamp A) How To Chancel Voucher 1) Log in to your Laundro Operator account. 2) On the page, click on "Loyalty Admin" in the left-hand column. 3) On the Loyalty Admin page, click on "User Details". 4) Under "User Details" , you can search for a user using their Phone Number , Member ID , or Email Address. 5) Under "Member Details Report" , click on "REPORT" . 6) Click on "Voucher History" . Under the "Action" column, click the Delete icon to remove the voucher. B) Remove Credit Or Stamp 1) Log in to your Laundro Operator account. 2) On the page, click on "Loyalty Admin" in the left-hand column. 3) On the Loyalty Admin page, click on "User Details". 4) Under "User Details" , you can search for a user using their Phone Number , Member ID , or Email Address. 5) Under the " Action " column, click on " REWARD ". 6) Click on prefer reward VOUCHER or STAMP. 7) To remove credit, enter a negative (-) sign before the amount shown, then click "OK" . 8) Once the process is completed, the credit will be removed. How to get QR Code Login into Laundro Portal & put-in Username / Password :  https://v2.thelaundro.com/operator_login 2. Click the  Profile  icon at the top-right corner of the screen. Select  My Outlets  from the dropdown menu. The system will open the  My Outlets  page where you can view your outlets. 3. Click the profile icon and select  “My Outlets.” Click the  outlet box  to open the outlet details. 4. Click  QR Codes. 5.   Click  Download All. Top-up but not get token Login into Laundro Portal & put-in Username / Password :  https://v2.thelaundro.com/operator_login 2. Click Loyalty Admin. 3. Click User Performance to find Member ID. 4. You can get the member ID through the phone number by entering the member’s phone number. Click User Details. 5. Fill in User Phone Number. Click Search. 6. Click Report. 7. Click the Token Reload tab. Check the transaction Status . If the status shows Success , the reload is successful. If the status shows Failed , the reload was not successful. Click REQUERY to check the transaction again.